Last updated: January 10, 2024
Welcome to Karomia's privacy policy.
At Karomia, we value and safeguard your personal data. In this page, you’ll find information on how we collect and process your personal information and inform you about your privacy rights and legal protections in place.
To make it easier to navigate, we've designed this privacy notice in a layered format.
You can browse through to specific sections below for more details.
Karomia, Belgium, is the controller and responsible for your personal data (collectively referred to as "Karomia", "we", "us" or "our" in this privacy notice).
On top of this page, you can find when this version was last updated. We strive to ensure that the personal data we hold about you remains accurate and up-to-date. If there are any changes to your personal data during your relationship with us, kindly inform us.
This website may contain links to third-party websites, plug-ins, or applications. By clicking on these links or enabling connections, you may allow third parties to collect or share data about you. Please note that we do not control these third-party websites and cannot be responsible for their privacy practices. Before leaving our site, we recommend reading the privacy notice of every website you visit.
Personal data is any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We collect various types of personal data:
This information helps us understand your needs and improve our services. Please note that providing accurate data is essential for us to fulfill our obligations and offer you the best experience.
We use various methods to gather data from and about you, which include:
You can provide your Identity and Contact [and Financial Data] when you fill in forms or communicate with us through our website forms, phone, email, or other means. This includes personal data shared when you:
As you interact with Karomia, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We use cookies and similar technologies for this purpose. Please refer to your cookie preferences for more details.
Karomia values your privacy and collects your personal data solely to provide you with an optimal, personalized, and secure experience while using our website. The processing of your personal data is crucial for the proper functioning of the website and the delivery of our services.
Rest assured, we are committed to using your data only for the following purposes:
At Karomia, we are committed to providing you with choices regarding certain personal data uses, particularly around marketing and advertising.
By utilizing your Identity, Contact, Technical, Usage, and Profile Data, we create a better understanding of your preferences and interests. This enables us to offer you relevant products, services, and enticing offers, which we refer to as marketing.
You will receive marketing communications from us if you have requested information or purchased services from Karomia. For digital marketing, we require opt-in consent (unless you are an existing customer) and give you the option to opt-out if you prefer not to receive such communications. Your preferences matter to us, and we respect your choices.
Please note that we will never sell your personal data to third parties.
We will get your express opt-in consent before we share your personal data with any company outside Karomia for marketing purposes.
You have the option to stop receiving marketing messages at any time by clicking the opt-out links provided in any marketing message sent to you or by reaching out to us directly.
You have the ability to customize your browser settings to block some or all browser cookies, or receive alerts when websites attempt to set or access cookies. For further details on the cookies we use, please refer to our cookie policy.
Trust and responsibility are two important values of Karomia. Therefore, we take our responsibility and handle your privacy with great care. We do our utmost to comply with the applicable Belgian Data Protection law and its implementation measures, supervised by the Belgian Privacy Commission. In accordance with the law, we take appropriate organizational and technical measures (e.g. policies and procedures, IT security measures, etc.) to ensure that personal data is secured against accidental loss or unauthorized disclosure. We also make contractual arrangements with suppliers or partners who process your personal data or to whom we communicate your information. They will only process your data as instructed by us and are bound by confidentiality obligations.
In the event of a suspected personal data breach, we have established procedures to handle the situation. If required by law, we will promptly inform you and the relevant regulatory authority of any such breach.
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, and to comply with any legal, accounting, or reporting obligations.
To determine the appropriate retention period, we take into account the type, amount, and sensitivity of the data, the potential risks of unauthorized use or disclosure, our specific processing purposes, alternative means to achieve those purposes, and relevant legal requirements.
You have the option to request the deletion of your data, as explained in the "Request Erasure" section below.
Additionally, in certain circumstances, we may anonymize your personal data for research or statistical purposes, allowing us to use it indefinitely without further notice to you.
We are committed to maintaining a high level of transparency regarding the data we use. Under applicable law, you have the following rights:
If the processing of your personal data is based on your consent, you have the right to withdraw it at any time. This will not affect the processing carried out before the withdrawal.
To exercise any of your rights, please contact us at privacy@karomia.eu, which is your primary point of contact for privacy matters.
If you feel that the privacy statement isn’t respected as it is described, do not hesitate to contact us via privacy@karomia.eu. We will be happy to look into it.
Should you not be satisfied with the way we have responded to your concerns you have the right to lodge a complaint with the supervisory authority (www.gegevensbeschermingsautoriteit.be).
If you have questions about this privacy statement, or the way we collect, use or process your personal data, please contact us via e-mail on privacy@karomia.eu.